Legal | The Giving Step

Legal & Trust Center

Everything you need to understand how The Giving Step operates, protects users, and supports compliant fundraising.

Transparency Matters:

The Giving Step is committed to a secure, compliant, and trusted platform experience. The documents below outline our policies, standards, and operational practices.

Core Platform Policies, Privacy & Data

Master Subscription Agreement

Defines the terms governing platform access, services, billing, and organizational responsibilities.

Service Level Agreement

Defines platform availability, support expectations, and performance commitments.

End User License Agreement (EULA)

Outlines the rights and responsibilities associated with using The Giving Step mobile application.

Explains how user, donor, and activity data is collected, stored, and protected.

Acceptable Use -

Platform Use Policy

Details prohibited activities and standards required to maintain a safe fundraising environment.

Subprocessors

Identifies approved vendors that process data for The Giving Step.

Fundraising & Compliance

Donation Refund & Chargeback Policy

Explains how donation disputes, reversals, and refund requests are handled.

Fundraising Compliance Representation

Explains requirements for lawful fundraising and charitable compliance standards.

Restricted Causes & Prohibited Fundraising

Identifies campaigns, activities, and causes that are not permitted on the platform.

Questions About Our Policies?
Our team is happy to help clarify platform requirements, fundraising standards, or data practices. All are provided based upon the following principals:

Secure Payment Infrastructure
Privacy-Focused Architecture
Transparent Compliance Standards
Nonprofit & Donor Protection Policies